1. How long does shipping take?
Orders are usually prepared within 1–2 business days after payment is confirmed.
Delivery within France typically takes 2–3 business days after dispatch.
For other EU destinations, delivery times range from 4–8 business days, depending on the location and courier.
2. What are the shipping fees?
We provide free shipping and free returns on all orders over €30.
Orders below this amount may include a standard shipping fee, which will be shown at checkout.
All prices displayed on our website are inclusive of VAT.
3. How can I track my shipment?
Once your order is shipped, you’ll receive a confirmation email containing your tracking number and link.
This allows you to monitor your delivery status until it arrives at your address.
4. Which payment methods are accepted?
We support secure payments via the following methods:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All payments are encrypted and handled through trusted payment providers.
5. Can I edit or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible at
contact@opulixa.com.
Changes can only be made before the order has been shipped. Once dispatched, cancellation is no longer possible, but you may return the item after delivery.
6. What is your return policy?
We offer a 60-day money-back guarantee.
If you’re not completely satisfied, you may return your item within 60 days of delivery for a full refund.
Items must be returned in their original condition and packaging.
For full details, please review our Refund Policy.
7. How do I request a return?
To start a return, email us at contact@opulixa.com with your order number and reason for return.
We will send you the return address and instructions.
Once your return is received, refunds are processed within 5–10 business days.
8. What if my order arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please notify us within 7 days of delivery.
Send clear photos of the issue to contact@opulixa.com, and we will arrange a replacement or issue a full refund.
9. Do you offer exchanges?
We currently do not provide direct exchanges.
If you would like a different item, please return the original product for a refund and place a new order.
10. Do your products include a warranty?
Yes, all items are covered by a 30-day quality warranty.
If you encounter any manufacturing or quality-related issues, please contact us and we will assist you promptly.
11. Do you ship outside France?
Yes, we ship to most EU countries.
If you are located outside the EU, please email us at contact@opulixa.com to check availability.
12. How can I reach customer support?
Our customer support team is available 24/7 to help with orders, shipping, or product questions.
You can contact us anytime at contact@opulixa.com.